Family PACT Provider Training Resources

The Family PACT Provider training resources include materials (in a variety of formats) for learning about Family PACT's and Medi-Cal's billing and coding requirements, as well as other Medi-Cal resources.

Medi-Cal Learning Portal: The Medi-Cal Learning Portal offers Medi-Cal providers and billers self-paced online training about billing basics, policies, procedures, new initiatives, and upcoming changes to the Medi-Cal Program. The Family PACT Billing Recorded Webinar is also helpful. This module provides participants with an overview of the administrative functions of the Program. The Program is comprehensive because it includes contraceptive methods and family planning-related services, together with client-centered health education and counseling.

Medi-Cal Outreach & Education Services include Provider Field Representatives, the Small Provider Billing Assistance, and Training Programs all to train and assist providers and billers with submitting their Medi-Cal claims for payment.

Provider Field Representatives: Receive one-on-one assistance from Provider Field Representatives throughout California. These representatives are available to visit providers at their office to assist with billing needs or provide billing training to office staff. To schedule an on-site visit, call the Telephone Service Center at 1-800-541-5555 and request to be contacted by a Provider Field Representative.

Small Provider Billing Assistance and Training Program: The Small Provider Billing Assistance and Training Program is a one-on-one billing assistance program available to providers who submit fewer than 100 claim lines per month for up to one year at no charge. For more information about how to enroll in the Program, call 1-916-636-1275 or 1-800-541-5555.

Provider Seminars and Webinars: Provider training seminars and webinars offer basic and advanced billing courses for all provider types. Seminars also offer free billing assistance, and provides are encouraged to bring their more complex billing issues to receive individual assistance from a Field Representative. The dates and locations for the provider training seminars and webinars can be found on the events calendar in the Medi-Cal Provider Learning Event Calendar and in the News area.

Medi-Cal Provider Training Workbooks: The workbooks are available for download to be used at the Medi-Cal provider seminars and other training events.

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